http://www.vantageclinicalsolutions.com/blog/2009/05/08/medical-practice-customer-service-generate-referrals/ Tue, 08 Nov 2011 11:23:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.vantageclinicalsolutions.com/blog/2009/05/08/medical-practice-customer-service-generate-referrals/comment-page-1/#comment-9635 Gary Graye Thu, 28 May 2009 10:06:24 +0000 http://www.vantageclinicalsolutions.com/blog/?p=787#comment-9635 Hi Tannus and Bud I read your article and totally agree with you both. “It’s sometimes the little things that go a long way toward establishing a lifetime relationship with patients.” This is so true when developing a working therapeutic alliance, one of trust and understanding. “The next time you come, this is what we anticipate doing.” Informing patients of all the procedures and process’s is a way of connecting with your patient and also reducing their anxieties for future appointments. “To provide an outstanding customer experience. This is more than customer service; it includes everything from the first phone call until the last claim is paid” This to me shows that you are offering the patient a personable service that is carried right through to the last session, some may wish to arrange a review session at some point in the future, giving the patient after care facilities. It is crucial to any business to establish good relationships with their patients thus becoming an ongoing resource and reference for them and their families and friends. “So what does your practice mean to your patients and your referral sources?” Thank you Regards Gary Gray http://www.everytherapist.com Hi Tannus and Bud
I read your article and totally agree with you both.
“It’s sometimes the little things that go a long way toward establishing a lifetime relationship with patients.”
This is so true when developing a working therapeutic alliance, one of trust and understanding.
“The next time you come, this is what we anticipate doing.”
Informing patients of all the procedures and process’s is a way of connecting with your patient and also reducing their anxieties for future appointments.
“To provide an outstanding customer experience. This is more than customer service; it includes everything from the first phone call until the last claim is paid”
This to me shows that you are offering the patient a personable service that is carried right through to the last session, some may wish to arrange a review session at some point in the future, giving the patient after care facilities.
It is crucial to any business to establish good relationships with their patients thus becoming an ongoing resource and reference for them and their families and friends.
“So what does your practice mean to your patients and your referral sources?”
Thank you
Regards
Gary Gray
http://www.everytherapist.com

]]> http://www.vantageclinicalsolutions.com/blog/2009/05/08/medical-practice-customer-service-generate-referrals/comment-page-1/#comment-8955 Bud Ward, MPT, CSCS Thu, 14 May 2009 02:47:42 +0000 http://www.vantageclinicalsolutions.com/blog/?p=787#comment-8955 Great article Tannus. I recently submitted an article to Impact (Private Practice Section publication) along the same lines. I believe that the best long-term growth strategy is to provide an outstanding customer experience. This is more than customer service, it includes everything from the first phone call until the last claim is paid - the physical facility, the clinic culture, personal interactions, etc. I have always been struck by the fact that patients talk about "my doctor", "my dentist", "my chiropractor", but they only say "my physical therapist" when they are receiving PT. As discussed in the PT Magazine article, it is critical that we establish these relationships with our patients & become an ongoing resource for them. Great article Tannus. I recently submitted an article to Impact (Private Practice Section publication) along the same lines. I believe that the best long-term growth strategy is to provide an outstanding customer experience. This is more than customer service, it includes everything from the first phone call until the last claim is paid – the physical facility, the clinic culture, personal interactions, etc. I have always been struck by the fact that patients talk about “my doctor”, “my dentist”, “my chiropractor”, but they only say “my physical therapist” when they are receiving PT. As discussed in the PT Magazine article, it is critical that we establish these relationships with our patients & become an ongoing resource for them.

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