Amy Carter, brings with her more than 15 years of medial office/billing experience from throughout the country. For years, Amy traveled the U.S. and the world as a military spouse. But likely the most recognizable spot she’s ever called home – where she spent her high school years – was a little town up north where the wind blows cold and the snow falls often. Maybe you’ve heard of it … a little place called the North Pole?
“North Pole, Alaska, to be exact,” Amy said. “But no one believes me when I say it, so I just say I lived in Fairbanks.” And while that was years ago, the natural associations that come from living in a town by that name came in handy for the mother of three boys. “Living in North Pole was great bribery material when I was raising my boys,” she said. “And yes, I did work for Santa Claus my senior year.”
OK, not the real Santa, but Amy does bring to Vantage a certain reliability for the medical billing equivalent of making lists and checking them twice. As our aging accounts specialist, she thoroughly monitors aged claims for the team, researches problems and solutions, and ensures all claims get paid in a timely manner. It’s a challenging job, but it fits right into Amy’s work philosophy: “do your best, then try harder.”
“When it comes to claims processing, I like to have all options exhausted before the final decision comes down,” she said. “Organized chaos has always been my strength, and medical billing fits right into that category, so I thrive in it.”
Amy refers to her personality as “persistent,” and that includes her approach to customer service. It’s why she gels well within the culture we’ve created here at Vantage.
“What attracted me to Vantage was the outstanding group of people I met when I interviewed,” she said. “They are true to their core and always have smiles. Their dedication to customer service is unsurpassed, and I am proud to be involved with this team.”
The team dynamic, of course, is where Amy feels most comfortable. She grew up with eight brothers, and these days her No. 1 team includes her husband, Steve, three nearly grown-up boys, and a 10-year-old daughter her family adopted from foster care more than eight years ago. Organized chaos? For some, perhaps. But for Amy, it’s just all a hard day’s work.